Privacy Policy

Northwest Maintenance, Inc.
Effective Date: June 1, 2026

At Northwest Maintenance, Inc. we respect the privacy of our customers, property owners, property managers, tenants, and website visitors. This Privacy Policy explains how we collect, use, protect, and disclose information when you use our services or visit our website.

This policy applies to all plumbing, electrical, maintenance, repair, inspection, and related services we provide.

1. Information We Collect

We may collect the following types of information:

Personal Information

• Name
• Company or property management firm
• Billing and mailing address
• Email address
• Telephone number
• Emergency contact information
• Payment and invoicing information

Property and Service Information

• Property addresses
• Unit numbers
• Work order descriptions
• Service history
• Photos and videos of work areas before, during, and after service
• Equipment and system information relevant to repairs

Website Information

When you visit our website, we may automatically collect:

• IP address
• Browser type
• Device information
• Pages visited
• Date and time of access
• Cookies and similar tracking technologies

2. How We Use Your Information

We use collected information to:

• Schedule and perform maintenance and repair services.
• Communicate regarding appointments, estimates, invoices, and project updates.
• Process payments and maintain accounting records.
• Document completed work for quality assurance and warranty purposes.
• Respond to service requests and customer inquiries.
• Improve our website and customer experience.
• Comply with legal, insurance, licensing, and regulatory requirements.

3. Service Documentation

To accurately document our work, technicians may take photographs or videos before, during, and after service. These images are used for:

• Work verification,
• Quality control,
• Insurance documentation,
• Warranty administration,
• Internal training, and
• Dispute resolution.

We make reasonable efforts to limit photographs to the work area and avoid capturing unnecessary personal belongings.

4. Information Sharing

We do not sell or rent your personal information.

We may share information with:

• Employees and subcontractors performing services on your behalf;
• Licensed trade professionals working under our direction;
• Payment processors and accounting service providers;
• Insurance carriers, attorneys, or regulatory agencies when necessary;
• Government authorities when required by law.

All third parties receiving information are expected to use it only for legitimate business purposes.

5. Data Security

We maintain reasonable administrative, technical, and physical safeguards designed to protect personal information from unauthorized access, disclosure, or misuse. However, no method of electronic transmission or storage is completely secure, and we cannot guarantee absolute security.

6. Payment Information

Electronic payments may be processed through third-party payment providers. Northwest Maintenance does not store complete credit card numbers on its internal systems unless specifically required for recurring billing arrangements and permitted by applicable law.

7. Cookies and Website Analytics

Our website may use cookies and analytics tools to understand website traffic and improve user experience. You may adjust your browser settings to refuse cookies, although certain website features may not function properly.

8. Tenant Information

When providing services for rental housing communities, we may receive tenant names, contact information, and maintenance requests from property owners or managers. We use this information solely to coordinate and complete requested services and do not use tenant information for marketing purposes.

9. Record Retention

We retain business records, invoices, service reports, photographs, and related documentation for as long as reasonably necessary to operate our business, satisfy legal obligations, resolve disputes, and enforce agreements.

10. Your Privacy Rights

Depending on your state of residence, you may have the right to:

• Request access to your personal information;
• Request correction of inaccurate information;
• Request deletion of certain personal information, subject to legal or contractual obligations;
• Opt out of certain marketing communications.

Requests may be submitted using the contact information below.

11. Third-Party Websites

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those sites.

12. Changes to This Policy

We may update this Privacy Policy periodically. Any revisions will be posted on our website with an updated effective date.

13. Contact Us

If you have questions regarding this Privacy Policy or our data practices, please contact:

Northwest Maintenance, Inc.
Address: 9 Monroe Pkwy #140, Lake Oswego, OR 97035
Phone: (503) 345-4349
Email: office@nwmaintenanceinc.com
Website: nwmaintenanceinc.com

Short Invoice Privacy Notice

Privacy Notice: Northwest Maintenance, Inc. collects and uses customer, tenant, and property information solely for the purpose of scheduling, performing, documenting, billing, and warranting our plumbing, electrical, and maintenance services. Service technicians may photograph work areas for documentation and quality assurance. We do not sell personal information. By requesting or accepting our services, you acknowledge and agree to our Privacy Policy, available on our website or upon request.